What personal data do we collect about you and how?
Where is our public website hosted?
How do we use your personal data?
Safeguarding your personal data?
What are cookies and how do we use them?
Sale of the business
There are a number of laws which set out important standards regarding information that identifies a living individual. This is known as "personal data." All organisations processing personal data must do so fairly and lawfully. They must also be registered or notified with the Commission Nationale pour la Protection des Données (CNPD) whose role it is to ensure that organisations comply with their data processing obligations. If you wish, you can view a copy of our data protection notification (cf. “Registre public”) by visiting the CNPD's website (i.e.www.cnpd.public.lu). At TD Bank International S.A. we treat all of our obligations seriously and take all steps necessary to comply when we store and process your personal data.
2. What personal data do we collect about you and how?
It is essential to us to collect, store and process your personal data so that we can offer and perform our services. Typical information we might ask for includes your name, your address, other contact details and bank account information. We may also store other personal data.
In addition our servers automatically receive and record information on all visitors to our websites. Please see section 6 (below) about cookies for more information.
We will hold your personal data (aside from the automatic information detailed above) once we have received your application form.
We collect your personal data in a number of different ways, including the following:
- if you provide it when communicating with us (For example when registering for our services);
- if you order any of our products or services;
- if you enter a competition or promotion;
- if you make payments or modify your account details;
- and when you visit our websites (for example by cookies and other browser-generated information).
3. Where is the public website hosted?
Any person who accesses TD Bank International S.A. public website ("Website") ("User") is hereby informed and acknowledges that the part of the Website accessible without access restrictions ("Public Website") is hosted by HeathWallace Limited ("HeathWallace"), with registered office at 5-9 Merchants Place, Reading, RG1 1 DT, United Kingdom, on behalf of TD Bank International S.A.. The Public Website excludes the part of the Website consisting of any pages requiring a prior log-in or pages where User data (name, address, log-in code, password etc.) may be entered into or submitted to TD Bank International S.A. ("Private Website"). The Private Website is operated and hosted solely by TD Bank International S.A. in Luxembourg and no confidential information or personal data disclosed or made available to or by the User when using the Private Website will be available or will be disclosed to Heath Wallace.
TheThe User is hereby further informed and acknowledges:
- That by accessing the Public Website, internet protocol addresses and other personal data deriving therefrom and from the use of the Public Website are made or may become available or disclosed to HeathWallace. The User agrees and accepts that personal data becomes available and may be processed by TD Bank International S.A. and HeathWallace as long as necessary for the purpose of hosting and operating the Public Website and the intrinsic purpose of marketing and other commercial communication by TD Bank International S.A.;
- That HeathWallace will process any personal data, in particular internet protocol addresses and other personal data deriving therefrom or relating to the use of the Public Website, under the authority and upon instructions of TD Bank International S.A. as data controller in accordance with Articles 16 and 17 of the EU directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as implemented in Luxembourg;
- That HeathWallace is not subject to the same obligations concerning professional confidentiality as TD Bank International S.A., as a Luxembourg credit institution is, and that HeathWallace may therefore be obliged to disclose or make available data or information processed by it when hosting and operating the Public Website to authorities or courts of its country of establishment pursuant to the legislation in such country, i.e. the United Kingdom;
- That the User has a right to access any personal data relating to it as long as they are stored or otherwise processed by TD Bank International S.A. or by HeathWallace on its behalf, and has the right to request rectification of any inaccurate personal data.
Users accessing the website on behalf of another person or using an internet protocol address attributable to another person are allowed and authorised by such other persons to do so and have obtained consents and agreements from such other person.
4. How do we use your personal data?
We retain and use your personal data for the following main purposes:
- We reserve the right to access and disclose your personal data if we are required to do so by law, or if it is necessary for the proper operation of our systems, the protection of TD Bank International S.A. or its users and customers, or for the enforcement of our Terms and Conditions;
- processing applications made by you, running your accounts, providing our services, contacting you and servicing our relationship with you; administration and accounting, billing and auditing and other legal purposes;
- security, payment verification, preventing and detecting money laundering, fraud and other crime, recovering debt; and
- generating statistics on our users, such as the popularity of certain of our services, about the "traffic" visiting our websites. When we do this, your data becomes anonymous and you are not personally identified.
Except where you have not agreed to be contacted or you have written to us asking this we may also use your personal data to keep you informed about relevant products and services. We may use your personal data including your contact details, your application details and details of the services we provide you with and how you use them, to decide what products and services may be of interest to you. We may contact you by telephone, post, email and other electronic messages such as short text, video and picture messaging with information, news, events and seminars on our investment, banking and financial services.
5. Safeguarding your personal data
We take all reasonable care in the collection, storage, processing and disclosure of your personal data and have implemented internal security procedures so as to minimise the risk that unauthorised parties will be able to access the information. It is because of these security procedures that we may ask for proof of identity before we disclose any personal information about you.
Nonetheless, the Internet is an open medium and we cannot guarantee that any information you send to us by email or via our website will not be intercepted or tampered with. To help protect your personal data and minimise the risk of it being intercepted by unauthorised third parties our secure servers employ industry standard Secure Socket Layer v3 (SSL) when you submit information to us through our website. This security is signified by the "https" and the padlock on the URL bar. Some older browsers do not allow the use of current SSL technology and we therefore recommend that you use an up to date browser for example Microsoft Internet Explorer 8.0 or above.
You can also help to protect your personal data, by following the guidelines below:
- choose a password that you will be able to remember but that would be hard for someone to guess. Ideally it should include special characters (such as "?" or "#" for example) and numbers. We recommend that you change it regularly and if you need to write it down, always keep it in a safe place;
- make sure that no-one can see the details you are entering when you log-in;
- if other people have access to your computer, remember to close your browser each time you log-off and end your session and, if possible, clear any history of the websites you have visited and that your browser may have saved or "cached"; and never disclose your account details to anyone.
For more information and top tips please visit the Security/Solidity page of our website (under FAQs).
6. What are cookies and how do we use them?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. Cookies collect information that is transferred to your computer’s hard drive.
At TD Bank International S.A. our priority is to provide a smooth experience for you while using our website, therefore rather than regularly asking for your consent as you move around our website, we have removed the majority of non-essential cookies from our website.
TD Bank International S.A. has retained the use of one non-essential cookie to help you use the login screen. You can choose to save your Username by consenting to us placing a cookie on your machine. This is a useful feature that prevents you from having to enter your login details every time you visit our website.
TD Bank International S.A. uses certain technologies to help manage online advertising. Anonymised information which does not identify you personally, and does not contain your name, address, telephone number, or email address, is provided by our ad management partner, DFA (i.e. “Doubleclick for Advertisers”). This enables DFA to recognise a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our web site. These third party cookies were placed by us, or by another advertiser who works with DFA. For more information about DFA, including information about how to opt out of these technologies go to http://www.google.com/doubleclick/.
Type of Cookies
You can find information about types of cookies below:
Essential cookies are used by website providers in order to make the website work and can also be used to remember essential information, such as information about purchases you have chosen to make. TD Bank International S.A. uses essential cookies where necessary.
Session cookies are temporary cookies that only exist for the period you access the website until you close the browser after accessing the website. Session cookies are automatically deleted from your device when you close your browser. Session cookies can help TD Bank International S.A. remember your movements from page to page, therefore avoiding having to re-enter information. The Session Cookies used by TD Bank International S.A. do not record or store any personal information about you.
Persistent Cookies: Persistent cookies remain on your device after you have visited the website and are not deleted when the browser is closed. Persistent cookies can retain your preferences and allow those preferences to be used in future visits to the site. TD Bank International S.A. uses a persistent cookie to remember if you requested that our website remembers your login details.
Tracking Cookies: Tracking cookies can be used to analyse your usage of a website. These cookies may not identify you personally and are simply used to understand how clients use the website and to make improvements to the website. Some tracking cookies are placed by "third parties”. These cookies are commonly used to evaluate the effectiveness of a company's advertising. TD Bank International S.A. does not use tracking cookies
It has been designed to protect online privacy, by making you aware of how information about you is collected by websites, what it is used for, and enable you to choose whether or not to allow it to take place.
Which Cookies do TD Bank International S.A. use
You can find more information about the individual cookies we use and the purposes for which we use them below:
||What it is used for |
||This is set at your request and we will get your consent before placing this cookie onto your system. It will allow us to remember your login details on that system.|
||This is essential to the running of the site as it allows us to maintain your session on the private website after you have logged in.|
||This allows us to remember your PIN number on the login page|
||This is essential to the running of the site as it allows us to balance the load of people coming to our website prior to logging in, ensuring you have the fastest and best experience on the site. |
||This is essential to the running of the site as it allows us to maintain your session on the website before you have logged in.|
||This is essential to store information for creating the back button in the toolbar on fund report modules, i.e. back button text, language and referrer URL.|
We keep session ID, PIN, NCS, ASP and BackButton cookies after your consent for an indefinite period following your visit to our website.
If you wish to restrict or block the cookies which are set by TD Bank International S.A., or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how to do this. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website or you may not be able to use the website as expected.
To view the cookies that have been placed on your computer you can check your browser history:
How can I view cookies which have been placed onto my system?
To view what cookies have been dropped onto your computer you can usually check in your browser history.
For Mozilla Firefox you can do the following:
Go to Tools in your browser menu
- Click on Options
- Go to the Privacy tab
- Select the "remove individual cookies" link
- This will give you a list of folders each individual website you have viewed, allowing you to then open those folders to see what cookies those websites have dropped
- For TD Bank International S.A. there are two folders entitles tddirectinvesting.lu and secure.tddirectinvesting.lu for before and after you log into your account, respectively
- Open either of these to see what cookies have been dropped onto your computer by TD Bank International S.A.
- Please note that if you have been on the site before 26th May 2012, some pre-existing cookies may still be present on your system
For Internet Explorer you can do the following:
- Go to Tools in your browser menu
- Click on Internet Options
- On the General tab, click the Settings button
- In the Settings window, click to View Files
- This will show you what cookies have been dropped onto your computer
- Please note that if you have been on the site before 26th May 2012, some pre-existing cookies may still be present on your system
7. Sale of the business
In the event that the TD Bank International S.A. business is sold fully or in part, integrated with another business, or it disposes of its rights and obligations under any agreement with you, your records may be disclosed under appropriate confidentiality terms to our advisers and any prospective purchasers' adviser, and will be passed onto the new owners.
8. Contacting us
Living individuals are entitled to have access for free and without excessive waiting periods to personal data held by the bank by requesting a description or copy of all information held about them, and to have them corrected. If you would like to see this information, please write to the address and send us a copy of your Identification Documentation below:
Data Protection Officer
TD Bank International S.A.
46a, avenue J.-F. Kennedy
Client Services Manager
TD Bank International S.A.
46a, avenue J.F. Kennedy
Phone: +352 2603 2626